• sufficient check in desk allocation with correct signage/security displays
• full supervision of passenger check in and transit through customs and immigration
• full supervision of ramp and aircraft turnaround
• PNL management
• collection of revenue items on behalf of the airline i.e. excess baggage, seating upgrades
• efficient disembarkation and boarding of passengers and loading/unloading of baggage
• ensure all services airside (fuel, catering, cleaning etc.) required for turnaround are on site upon aircraft arrival and ready to act immediately
• liaise with crews for any special requirements i.e. wheelchair pax, unmins, special catering etc.