For Passenger flights we will make sure:

  • sufficient check in desk allocation with correct signage/security displays
  • full supervision of passenger check in and transit through customs and immigration
  • full supervision of ramp and aircraft turnaround
  • PNL management
  • collection of revenue items on behalf of the airline i.e. excess baggage, seating upgrades
  • efficient disembarkation and boarding of passengers and loading/unloading of baggage
  • ensure all services airside (fuel, catering, cleaning etc.) required for turnaround are on site upon aircraft arrival and ready to act immediately
  • liaise with crews for any special requirements i.e. wheelchair pax, unmins, special catering etc.